Terms & Conditions

Automine INC. Terms & Conditions

Effective Date: 1 June 2024

1. Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Automine Inc. (“Company,” “we,” “us,” or “our”), a federally registered corporation based in Ontario, Canada, regarding your access to and use of www.automine.ai, our software platforms, mobile applications, SMS programs, and related services (collectively, the “Service”).

By accessing or using our Service, you agree to these Terms. If you do not agree, discontinue use immediately.

We may modify these Terms at any time. Updates will be posted with a new effective date, and continued use of the Service constitutes acceptance of any modifications.

2. Key Definitions

User: Any person or entity accessing or using our Service.
Account: A registered user account providing access to Service features.
Content: Any data, text, graphics, or AI-generated material displayed or transmitted.
Subscription: A recurring payment plan for ongoing Service access.
Confidential Information: Non-public proprietary information of either party.
AI Platform: Proprietary automation and conversational tools developed by Automine Inc.
SMS Program: A mobile communication service used to deliver notifications, alerts, or updates via text messages.

3. Eligibility

You must be at least 18 years old to use this Service. By using it, you confirm you have the authority to enter into this agreement. If using on behalf of an organization, you represent that you have authorization to bind that entity.

4. Description of Services

AI reception and call handling tools
Inbound and outbound call automation
Appointment scheduling and workflow automation
SMS and mobile notification programs
Reseller and white-label programs
Analytics dashboards and reporting
Customizable AI models and multilingual support

5. SMS Messaging Program Terms

Program Name:

Automine Alerts & Notifications

Program Description:

By subscribing, users agree to receive SMS messages from Automine Inc. for purposes including account updates, service notifications, scheduling reminders, support messages, and promotional alerts. Message frequency varies based on user activity and preferences.

Opt-Out Instructions:

You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” you will receive a confirmation SMS that you have been unsubscribed. After confirmation, you will no longer receive SMS messages from us.

Rejoining Instructions:

To rejoin, sign up again through our website or platform as you did initially. Upon re-enrollment, SMS messages will resume.

Help Instructions:

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact our support team at [email protected]

Carrier Liability Disclaimer:

Wireless carriers are not liable for delayed or undelivered messages.

Message and Data Rates Disclaimer:

Message and data rates may apply for messages sent to or from us. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

Privacy Policy Link:

For information about data use, please refer to our Privacy Policy.

Compliance with Industry Standards:

Our SMS program complies with applicable Canadian telecommunications laws, including CASL, PIPEDA, and CTIA messaging guidelines.

Legal Compliance Note:

By opting into our SMS program, you confirm that you are the authorized user of the mobile number provided and consent to receive text messages from us. Participation is not required as a condition for purchasing any service.

6. Account Registration and Management

Users may be required to create an account to access certain features. You must provide accurate, up-to-date information and maintain the confidentiality of your credentials. You are responsible for all activity under your account.

7. User Responsibilities and Limitations

You are responsible for ensuring that your use of our technology complies with all relevant regulations, including Canadian Anti-Spam Legislation (CASL) and privacy laws.

Obtain consent before contacting individuals.
Avoid unlawful or abusive use of communication features.
Indemnify and hold harmless Automine Inc. against all claims arising from misuse of our platform.

8. Prohibited Uses

Harassment, fraud, or defamation
Infringement of intellectual property
Unsolicited marketing or spam
Transmission of harmful code
Any activity violating Canadian law or telecommunications rules

9. Compliance Obligations

You must comply with all applicable laws and regulations, including CASL, PIPEDA, and CRTC Telecommunications Rules. We may suspend or terminate service for any non-compliance.

10. Subscription, Fees, and Billing

Access may be provided through paid subscriptions. Fees, terms, and renewal policies are posted on our website. Subscriptions automatically renew unless canceled. Fees are non-refundable except as required by law.

11. Intellectual Property

All proprietary materials, trademarks, and technology remain the property of Automine Inc. You retain rights to your own content but grant us permission to use anonymized data for service improvement.

12. Confidentiality

Both parties agree to keep proprietary information confidential and not disclose it except as required by law.

13. Limitation of Liability

To the maximum extent permitted by law, Automine Inc. is not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed fees paid in the 12 months preceding a claim.

14. Disclaimer of Warranties

The Service is provided “as is” and “as available.” No warranties are made regarding uninterrupted access or error correction.

15. Modifications and Termination

We reserve the right to modify or discontinue the Service or SMS program at any time. You may terminate your subscription or SMS participation by following opt-out instructions.